FAQ

Ordering

1. How to order ?

Placing an order with us is very easy. Select the items and Add it to the cart , Click on “I am going to order', then enter your address details etc , you will see an invoice and then pay according to the bank account on the invoice .

2. Whats the MOA?

Minimum Order Amount is €1000 for free delivery in Europe, we can support trail order at MOA €500 .

You can mix different models together to try ！

Payment 

1.  How can I pay for my order?

Please pay to our Bulgaria bank account on the invoice directly .

Bank Name:  Raiffeisen bank Bulgaria

Account No /IBAN :BG32RZBB91551005601794

Code SWIFT/ BIC:  RZBBBGSF

Country:  BULGARIA 

Shipping&Delivery

1. What is the delivery time ?

Delivery time : Our average delivery time is 2-7 days for all Europe country .

Delivery date : All the shipments are arranged at every Wednesday and Friday.

1.)Ship on Wednesday : Order needs to be confirmed and paid before Tuesday 

2.)Ship on Friday : Order needs to be confirmed and paid before Wednesday 

2.How to track my order ?

You will receive a shipping confirmation by email as soon as we shipped the order. 

1. Ship by Truck : The driver will contact with you in advance before delivery .

2. Ship by DPD express :  You will receive a track number & track link .

3. What are the shipping costs?

Shipping is free based on MOA €1000 per order.

After-Sale Service

Robotime brand will responsible for after-sale service .

Please email us at service@robotime.com .