Question 1

What if some parts are broken or lost?

Accepted Answer

We offer part replacement service. Please click here to learn more about how to apply for it.

Question 2

Do you offer free shipping?

Accepted Answer

Yes, Robotime Europe - One Stop Toys & Puzzles wholesale Store offer free Europe shipping for orders over 1000 Euro.

Question 3

How to start a business partnership？

Accepted Answer

We casually welcome cooperation inquiries from any client, please contact us：office-eu@robotime.com

Question 4

When can I receive my orders?

Accepted Answer

The Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

Standard Shipping (available in Europe):
Shipping Time: 5 - 8 Business Days

Express Shipping (available in Europe):
Shipping Time: 3 - 7 Business Days

(Free shipping over 1000 €)

To learn more about our Refund and Returns Policy, please click here.

TG13Z (TG409&TG309) Display Showcase for Wholesale Use Only!